Please find some general FAQ’s on this page. Any specific product related issues can be found on the product page of each specific product. If you can not find the answer on your question please don’t hesitate to call our help desk, open 7 days a week.

Q. How do I get specific answers related to my product?
A.  You can find product specific questions and answers at the FAQ-tab underneath the product. Select your product from the product range and click the FAQ tab on the product specification table. This is also the place to find technical product specification, downloadable instruction manuals, reviews and available video’s are gathered at one central place, for your convenience.

Q.I can’t find the answer I am looking for?
A. Our help desk is open 7 days a week. Call us at 01904 727505, Mon-Fri 9:00 pm-5:00 am and Saturday – Sunday 11:00 pm – 4:00 am. Or send us an email via

Q. Where can I buy these products?
A. Our products are currently available from Amazon and Ideal worldTV. Every product on our website has a ‘where to buy’ button which brings you to the relevant retailer. Alternatively, you can also check our ‘where to buy’ page here for most up to date information.

Q. Where can I buy accessories?
A. Under every product you find a series of tabs. Select the spares tab to find spare parts and accessories. If you can not find the part you are looking for, please give us a ring at 01904 727505, we still might be able to help you.