Thanks for shopping at Spear & Jackson Power. If you are not entirely satisfied with your purchase, we’re here to help.

Faulty products

Before returning your product, please contact our customer service via 01904 727505. Most problems can be solved directly over the phone or might be covered by the manufacturer’s warranty. 

Return policy
  • You have 30 calendar days to return an item from the date you received it.
  • To be eligible for a refund, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase. 
Refund policy
  • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your credit card (or original method of payment).
  • You will receive the credit within a certain amount of days, depending on your card issuer’s policies. 
Shipping
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of shipping will be deducted from your refund.
Contact Us

If you have any questions on how to return your item to us, contact us via 01904 727505.